Frequently Asked Questions
Everything you need to know about your colorful sustainable wardrobe.
How should I care for my Lucy & Yak items?
To keep your garments looking vibrant and to help the environment, we recommend washing at 30°C with similar colors and air drying. Avoid tumble drying to prevent shrinkage and preserve the organic cotton fibers.
What is your return policy?
We offer a 30-day return window from the date of delivery. Items must be returned in their original, unworn condition with tags attached. Please note that for sustainability reasons, we encourage mindful shopping to reduce shipping emissions.
Where are your clothes made?
Transparency is core to our brand. Most of our items are ethically produced in our solar-powered factory in India, where we ensure fair wages and safe working conditions for all our makers.
Do you offer international shipping?
Yes, we ship to most countries worldwide! Shipping costs and delivery times vary depending on your location. You can view the specific rates at checkout before finalizing your order.
How do I know what size to order?
Since our styles range from oversized dungarees to fitted crops, we provide a detailed size guide on every product page. We recommend measuring yourself and comparing it to our size chart for the perfect fit.
What payment methods do you accept?
We accept all major credit and debit cards, PayPal, and buy-now-pay-later options like Klarna and Clearpay to make your shopping experience as easy as possible.